Find a Distributor

Effective 11/18/2021

Please take a moment to read the Privacy Policy for this website, owned and operated by EXS Holdings (“Excel Scientific”, “we”, “us” or “our”). Our Privacy Policy is designed to assist you in understanding how we collect and use the information you provide to us and to assist you in making informed decisions when using our website, Excel Scientific values your privacy and is dedicated to protecting your personal information and providing you with notice, consent, security and access. We encourage you to be aware when you leave our website and to read the privacy policies of each and every website that collects personally identifiable information. This Privacy Policy applies only to information collected by our website.

By using our website, you consent and agree to the terms of this Privacy Policy.

What is personal information?

Personal information is information that can be associated with a specific person and could be used to identify that specific person. Personal information does not include information that has been made anonymous or aggregated so that it can no longer be used, whether in combination with other information or otherwise, to identify a specific person.

What information do we collect?

We collect personal information from you when you register on our website, respond to a survey or fill out a form. When registering on our website, as appropriate, you may be asked to enter your name, address, e-mail address, phone number or credit card information. If you choose to correspond with us through e-mail, we may retain the content of your e-mail messages together with your e-mail address and our responses.

What do we use your personal information for?

We use personal information for purposes of administering and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Any of the personal information we collect from you may be used in one of the following ways:

  • To personalize your experience: Your information helps us to better respond to your individual needs.
  • To improve our website: We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
  • To detect suspicious behavior: We may use your personal information to prevent, detect and investigate fraud, security breaches, potentially prohibited or illegal activities or otherwise to ensure compliance with our Terms and Conditions.
  • To process transactions: Your personal information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested or as otherwise provided in this Privacy Policy.
  • To send periodic e-mails: The e-mail address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by e-mailing us at [email protected].

How do we protect your personal information?

We implement a variety of security measures to maintain the safety of your personal information online when you browse, enter, submit, or access your personal information. We only offer the use of a secure server. 

We retain your personal information for as long as it is necessary and relevant for our operations. In addition, we retain personal information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation and take any other actions permitted by law. When it is no longer necessary for us to retain your personal information, we dispose of it in a secure manner.

Do we disclose any personal information to outside parties?

Excel Scientific will never rent or sell your personal information.

You agree that we may share your personal information with third parties as necessary to:

  • provide you with the website which you elect to use, including the processing of payments;
  • enforce our Terms and Conditions made available on our website;
  • comply with laws and regulations or respond to litigation;
  • allow for a change of ownership of Excel Scientific (including, but not limited to, an acquisition by or merger with another company) and related transfer of all personal information to the new owner, in which case any information remains protected in accordance with this Privacy Policy;
  • allow advertising audits and analysis;
  • allow us to engage a third party to perform surveys measuring your experiences and use of our website, products or services; and
  • allow designated third parties to assist with transactions, disputes and other matters regarding your use of our website, products or services.

Does Excel Scientific use cookies?

Yes. We may store information about you using cookies (files which are sent by us to your computer or other access device) that we can access when you visit or use our website in the future. We collect information about the pages you view, the links you click, and other actions you take using our website, or within our advertising or e-mail content. We do this to help improve the user experience of our website. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Please note that by deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of our website.

Do Not Track Disclosures

We may track users over time and across third-party websites to provide targeted advertising, and we do not respond to Do Not Track (DNT) signals. We may also work with third parties that use tracking technologies on our website to collect information about your online activities over time and across different websites when you use our website.

Third Party Links and Offers

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party websites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these sites.

We may share personally identifiable information with third parties in order to have them send you special offers and promotions that we think you might find of interest to you. We will also occasionally send you information on products, services, special deals, or promotions, which we have found that may be of interest to you. If you do not want us to use the information you provide in order to inform you of products and services that might be of interest to you, or to provide your information to third party companies please let us know by contacting our privacy administrator at [email protected].

Social Media Websites

We may allow you to share information with third-party social media websites, or use social media websites or other websites to create or connect to your account. Those social media websites may give us access to certain personal information stored by them (e.g., content viewed and information about the advertisements within the content you have been shown or may have clicked on, etc.) from your interaction with the online services. You control the personal information you allow us to have access to through the privacy settings on that third-party website and the permissions you give us when you grant us access. By associating an account managed by a third party with your Excel Scientific account and authorizing Excel Scientific to have access to this information, you agree that Excel Scientific may collect, use and store the information provided by these websites in accordance with this Privacy Policy.

IP Addresses

Every computer connected to the Internet is given a set of numbers that serve as that computer’s “Internet Protocol” or IP address. When you request a page from any page within our website, our web servers automatically recognize and log your IP address. The IP address reveals nothing personal about you other than the IP address from which you have accessed our website. We may use IP addresses to analyze trends, administer our website, track your movement, and gather broad demographic information for aggregate use.

Children’s Online Privacy Protection Act Compliance

We do not knowingly collect any information from anyone known to be under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online Privacy Policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

By using our website, you agree to comply with our Terms and Conditions.

Choice and Opt Out

You may opt-out of use of your information as set forth above by emailing us at [email protected]. We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For instance, if you no longer wish to receive our newsletter, you may opt-out of receiving it by following the instructions included in each newsletter or by emailing us at [email protected].

Access to Your Information

If for any reason you are concerned that the personal information you provided to us is not correct, or should you wish to have your email address removed from our mailing list or contact information changed, please contact [email protected]. We will be happy to review, update or remove information as appropriate. We may still retain your information in our files however, to resolve disputes, enforce our Terms and Conditions, and due to technical and legal requirements and constraints related to the security, integrity and operation of our website.


Changes to our Privacy Policy

The effective date of this Privacy Policy is set forth above. We may revise and update this Privacy Policy if our practices change, as technology changes, or as we add new services or change existing ones. If we make any material changes to our Privacy Policy or how we handle your personal information or how we keep your purchases anonymous, you will know because the effective date of the Privacy Policy will change. If we are going to use any personal information in a manner that is materially different from that stated in our Privacy Policy at the time we collected such information, we will give you a reasonable opportunity to consent to the change. If you do not consent, your personal information will be used as agreed to under the terms of the privacy policy in effect at the time we obtained that information but you may not be able to use our website or services in the future. By using our website or services after the effective date, you are deemed to consent to our then-current Privacy Policy. We will use information previously obtained in accordance with the Privacy Policy in effect when the information was obtained from you.